Refund Policy
Last updated: January 2025
14-Day Money-Back Guarantee
We offer a full refund within 14 days of purchase. No questions asked.
1. Your Right to a Refund
You have the right to cancel your purchase and receive a full refund within 14 days from the date of purchase, without giving any reason.
2. Refund Window
14 Days
The refund period expires 14 days after the day of your purchase. To meet the refund deadline, you must send your refund request before the 14-day period has expired.
3. How to Request a Refund
To request a refund, simply contact us with your request. Please include:
- Your email address used for the purchase
- Date of purchase
- Your refund request
4. Effect of Refund
If you request a refund within the 14-day period:
- We will reimburse all payments received from you
- The refund will be processed without undue delay, and no later than 14 days after we receive your refund request
- We will use the same payment method you used for the original transaction
- You will not incur any fees as a result of the refund
5. Payment Processor
Our payments are processed by Paddle.com, who acts as our Merchant of Record. Paddle handles all refund processing. For more information about Paddle's terms, please visit Paddle's Consumer Terms.
6. Service Accuracy Disclaimer
While we continuously work to improve our AI-powered extraction technology and strive to deliver accurate and comprehensive analysis of video content, we cannot guarantee that our service will always achieve 100% accuracy or completeness. The quality of results may be influenced by various factors including video audio quality, caption accuracy, language clarity, and content complexity. Our service is designed to assist your research and decision-making process, but we recommend reviewing the original video content for critical information.
7. Contact Us
If you have any questions about our refund policy, please contact us at support@sincer.info.